Qualifications

• High School Diploma or GED required
• Must be at least 18 years old
• Able to stand for extended periods (4 hours or longer)
• Able to lift 30lbs
• Strong communication skills
• Equipped to troubleshoot/problem solve and remain calm in challenging situations
• Upholds honesty and integrity in all decisions and actions
• Demonstrates flexibility and quickly adapts to changes while maintaining high levels of productivity and effectiveness
• Able to work flexible hours, including nights, weekends, and holidays

Responsibilities

• As part of the Team, you’re an integral part of our selling culture and ability to bring the excitement of the Dallas Cowboys to our fans
• Creates a fun and energetic environment for our fans and teammates
• Understands and able to deliver a world-class customer experience through our “Star Service” model to every customer, every time
• Exhibits a customer-focused mentality, driven by the desire to go over and beyond for our fans
• Proactively educates himself/herself on product knowledge and merchandise campaigns to effectively communicate and promote to our customers
• Upholds store visual merchandising standards
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room to ensure environment is safe for teammates and customers
• Engages in a selling culture focused on acquiring the needs of customers and building relationships
• Able to advise, upsell, and influence the purchase of additional products to maximize sales
• Contributes to a winning culture that strives to meet store’s daily KPIs both individually and as a team
• Promotes Dallas Cowboys United Membership packs to all fans
• Understands and follows all company policies and procedures with integrity
• Works effectively to maintain an inviting shopping atmosphere for our fans by ensuring the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained in accordance with company standards
• Able to protect assets through proactive customer engagement on the sales floor, properly checking in merchandise upon arrival, and providing consistent accuracy in cash handling
• Able to balance our exceptional customer service experience with necessary operational tasks